Last updated: April 14, 2025
By registering as a User of the Valut.net solution (hereinafter referred to as the "Solution"), you confirm that you have read this Agreement (hereinafter referred to as the "Agreement") and other documents mentioned herein, agree to the terms of the Agreement and those documents, and undertake to comply with them, including any updates or amendments made over time.
The Agreement refers to several important applicable documents, including:
- Service Terms, which outline additional conditions for the provision and use of specific Services
- Privacy Policy
By using the Solution, you agree to comply with these additional terms and conditions.
Please read the Agreement and all related documents carefully. If you have any questions or need clarification, feel free to contact us. If you do not fully understand or accept this Agreement, you must not register an Account or access the Solution or any Services integrated with it.
Terms and DefinitionsIn this Agreement, the following terms have the meanings set forth below:
Intellectual Property Rights – (i) patents, industrial designs, patent applications, patent disclosures, and inventions; (ii) trademarks, service marks, trade dress, trade names, logos, and corporate names, as well as registrations and applications for registration thereof; (iii) copyrights (registered and unregistered), copyright-protected software, data, databases, and related documentation; (iv) design rights; (v) trade secrets and other confidential information; (vi) geographical indications and designations of origin; (vii) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world.
Solution Provider – the company that grants the User the rights to use the Solution. For convenience, in this Agreement, the company and/or any of its affiliates are referred to as the Solution Provider, "we," "our," or "us."
Service Provider – an entity that provides a specific set of services within the corresponding Service.
1.1. Payment Partner – an entity that, at the request of the User or the Solution Provider, facilitates the transfer of the User’s funds to ensure the stable operation of the Services. If the Payment Partner processes a fund transfer at the request of the User, the relationship between the Payment Partner and the User is governed by a separate agreement between them.
1.2. Digital Tool Provider – an entity responsible for issuing and maintaining Digital Tools. The Digital Tool Provider is integrated with the Solution Provider to ensure uninterrupted operation of the Services, for the benefit and in the interest of the Users.
1.3. Solution Provider – refers to us.
1.4. Other Service Providers may be mentioned in the Service Terms.
User – an individual or entity registered as a user of the Solution, who has obtained an Account as a result of registration and uses the Solution to facilitate interactions with Service Providers and/or the User’s clients.
Referrer – an individual or entity participating in a referral program to attract new Users and receiving rewards for doing so.
Solution – a digital environment that includes, among other components, the Account, Personal Dashboard, and integrations with Service Providers. Through the Solution, the User can initiate various operations within the Services integrated with the Solution, navigate to Service Providers’ platforms, view transaction history, and access other operation-related information.
Account – the User Account created for the User, which enables access to the Services.
Personal Dashboard – a personalized interface where the User can monitor information regarding deposits, expenses, balances, transaction history, and initiate the closure or blocking of Digital Tools.
Digital Tool – a tool that enables Users to manage their funds electronically within the Solution’s ecosystem. It is integrated with the Solution to ensure ease of use.
Fees – charges collected by the Service Provider.
Website –
https://valut.net/Applicable Law – laws, regulations, and rules that apply to the provision, receipt, or use of the Solution and/or Services.
References to the singular shall include the plural where the context permits.
References to this Agreement or any other agreement or document shall be construed as references to this Agreement or such other agreement or document, in each case as amended from time to time.
Headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.
https://valut.net/service-terms/en
Before a User can access the Services, they must create an Account. During the account creation (registration) process, the User will be asked to provide certain registration details, such as an email address, password, etc. The list of required information may be modified from time to time by the Solution Provider at its sole discretion.
All information provided by the User during the account creation process must be truthful, accurate, current, and complete. If we determine that the information provided is not truthful, accurate, current, and/or complete, we reserve the right to deny the User registration, deny access to the Services (in whole or in part), restrict access to the Services (in whole or in part), or terminate and/or suspend the Account.
Once the User’s provided email address is verified (verification method determined by the Solution Provider), the User will be able to access the Personal Dashboard, access Services, and—if technically feasible—information from each Service integrated with the Solution will be displayed in the Dashboard. The Solution Provider and Service Providers may require the User to complete additional actions, and the User is obligated to perform such actions in order to gain access to specific Services.
When using the Solution and Services, the User may act only on their own behalf.
The User must ensure proper security and control over all identifiers, passwords, codes used to access the Solution and Services, as well as over the devices and equipment used to access the Personal Dashboard, Account, and Services. This includes any passwords the User uses to access the email address associated with the Account. The User is not permitted to sell, lend, share, or otherwise grant access to their Account to any other person. We may suspend or terminate the Account if we find that the User has violated this section of the Agreement.
The Account must not contain misleading, inaccurate, or fraudulent information, including but not limited to a fake phone number, creation of fake reputation data for the Account, or submission of falsified documents.
Accounts are provided at our sole discretion. We reserve the right to reject any Account application without providing a reason, or to limit the number of Accounts a User may hold.
To access the Personal Dashboard, the User is required to enter their unique identifier and provide any other information requested by the Solution Provider. Additionally, an Application Programming Interface (API) may be available for interacting with the Solution and accessing Account data.
Depending on the Services applied, the following information may be displayed in the User's Account:
- User’s personal data;
- Information about the balances and amounts of funds owned by the User;
- Statistical data related to balance top-ups and expenditures;
- Details of transactions performed using the provided Services;
- Data from Service Providers, provided with the User’s consent;
- Information about Fees;
- Other information related to the User’s interaction with the Services and their activities.
User Eligibility Criteria
To be eligible to register an Account and use the Services, the User must:
- be an individual at least 18 years old and not legally incapacitated;
- be authorized to act on behalf of a company and bind it to the obligations under this Agreement;
- not have been previously suspended from using the Services;
- not have an existing Account.
The User guarantees to:
- comply with this Agreement and other documents referenced herein, including any future amendments, if applicable;
- act in accordance with the laws of their jurisdiction and any other Applicable Law;
- ensure that, under any applicable laws, the User is not prohibited from using the Solution and Services. Depending on the User’s location or the location from which the User accesses or attempts to access the Solution and Services, there may be factors that limit or prevent such access or use. The User is responsible for complying with all laws and regulations applicable in their country of residence and/or the location from which access is made;
- not use the Solution and Services for any unlawful or prohibited purposes;
- confirm that they have read, understood, and fully agree with the Agreement as a whole and with each of its individual provisions.
For access to certain Services, the eligibility criteria and/or User guarantees may differ from those listed above.
Changes to User Eligibility CriteriaWe may change the eligibility criteria at any time at our sole discretion. Where possible, we will notify the User before implementing such changes. However, we may be required to make changes without prior notice, including in the following cases:
- changes are due to legal and/or regulatory reasons; and/or
- changes are in the User’s best interest; and/or
- any other valid reasons that do not leave the Solution Provider time to notify the User in advance.
If we are unable to notify the User in advance, we will inform the User of the changes as soon as reasonably possible after they take effect.
Access Restriction, Suspension, and TerminationWe may terminate, suspend, or limit the User's access to the Solution or Services (in whole or in part), at our sole discretion, if:
- the User violates or has previously violated this Agreement and/or any agreement the User has entered into with the Solution Provider or a Service Provider;
- there is reason to believe the User’s use of the Solution and Services violates any applicable laws and/or regulations;
- we have reason to believe that during registration and/or at any other time the User has provided false, inaccurate, incomplete, misleading, and/or fraudulent information to the Solution Provider;
- the User failed to provide any requested information/documents to the Solution Provider within the specified time or provided fake and/or misleading documents;
- the User failed to take and/or refused and/or delayed taking actions as required by the Solution Provider's decision and/or refused to cooperate in a dispute in which the User was involved;
- the User attempted (successfully or unsuccessfully) to gain unauthorized access to the Solution or Service, bypass and/or break any security mechanism of the Solution or Service, and/or use the Solution or Service in any way that poses a security threat to us, any Service Provider, and/or any other User;
- the User attempted (successfully or unsuccessfully) to disrupt the operation of the Solution and/or damage software and/or hardware owned by us and/or other Service Providers;
- the Solution Provider is required to do so under any applicable law and/or order issued by a governmental authority;
- we have reason to suspect that the person using the User's Account is not the User, or that the Account has been or will be used for any illegal, fraudulent, or unauthorized purposes;
- we suspect that more than one person has access to the same Account;
- the User owes outstanding amounts to a Service Provider that have not been settled;
- any message sent to the email address specified in the User’s Account is returned as undeliverable;
- the User has taken actions intended to circumvent the Solution Provider’s control mechanisms, such as opening multiple Accounts without written consent, or abusing promotional campaigns we may offer from time to time;
- the User unreasonably delays action during the process of entering into the Agreement;
- the User has not completed the registration process and/or another required process;
- in any other cases provided for in this Agreement.
We will take reasonable steps to provide the User with appropriate notice of termination, suspension, or restriction. However, there may be situations where the Solution Provider is obligated not to do so in accordance with applicable law or the internal policies of the Solution Provider and/or the Service Provider.
The User acknowledges and agrees that:
- The above examples of situations where we may take action to restrict access, suspend, or terminate are not exhaustive; and
- The Solution Provider’s decision to take certain actions, including but not limited to restricting access, suspending, or terminating, may be based on confidential criteria that are important for risk management and security protocols. The User agrees that we are not obligated to disclose to the User the details of risk management and security procedures.
Account TypesIn the future, we have the right to introduce different account types. Each account type will correspond to the specific scope of the User’s rights to use the Services.
LimitsService Providers may set and change transaction limits for the Services. Information about limits will be communicated to the User through the Personal Account and/or in the Terms of Services and/or by other means.
IdentificationIf required by law or in accordance with our internal policy or the Service Provider’s policy, we may at any time introduce or modify mandatory identification and/or verification procedures and require you to undergo identification and/or verification. We may also require you to provide documents that confirm the information you have provided. Failure to complete identification and/or verification will be considered a violation of the Agreement and may lead to the suspension and/or termination of access to all or part of the Services.
By entering into the Agreement, you consent to the transfer of your data to Service Providers. In some cases, you will need to provide your data directly to the Service Providers in order to use certain Services. In such cases, you authorize the Service Providers to share your data with us.
You allow us and the Service Providers to conduct investigations directly or through third parties, and/or by using third-party databases and other sources, to verify your identity or to protect you and/or us/Service Providers from fraud, money laundering, terrorism financing, or other financial crimes. We may take appropriate actions based on the results of these checks.
We reserve the right to continuously monitor and review any information you provide, as necessary to comply with the requirements of internal policies, applicable law, sanctions programs, embargoes, court processes, or requests from competent authorities.
When we and/or the Service Providers send requests, you acknowledge and understand that your personal data or the personal data of your authorized representatives may be disclosed to identity verification agencies. These agencies may fully respond to our requests.
We and/or the Service Providers may require you to comply with enhanced due diligence procedures, which may include providing additional personal information, supplementary records or documentation, or participating in face-to-face meetings with representatives.
CommissionsYou agree to pay all applicable Commissions associated with your use of the Services as specified in the Personal Account (if technically possible) or communicated to you in any relevant Terms of Services or at the time of the transaction, or by another agreed-upon method.
You authorize Service Providers to charge all applicable Commissions owed in connection with the use of the Services in accordance with the calculation method presented in the Personal Account (if technically possible) and/or at the time of the transaction or by another agreed-upon method.
The Solution Provider and other Service Providers may change Commissions from time to time, including introducing new Commissions.
We strive to display accurate information about the Commissions, but occasionally we may make unintended typographical errors, inaccuracies, or omissions related to Commissions. We reserve the right to correct any errors, inaccuracies, or omissions at any time.
Intellectual Property RightsYou acknowledge that all Intellectual Property Rights related to the Solution and the Services are owned by us, other Service Providers, or the relevant licensors. Service Providers reserve all rights that have not been expressly transferred to you through the Agreement or by other means.
The User is granted a limited right to use the Solution under a non-exclusive, non-transferable, non-sublicensable, revocable license, valid only for the duration of the Agreement and subject to compliance with all its provisions. Any other use beyond this license is prohibited. Upon termination or expiration of the Agreement, all licenses granted to you shall cease, and you must immediately cease all use of the Solution and the Services.
By uploading or otherwise providing any content while using the Solution, you automatically grant the Solution Provider and other Service Providers a worldwide, perpetual, revocable, and royalty-free license, including the right to sublicense, use, copy, modify, and distribute this content for the purpose of providing and improving the Services.
You guarantee that any content you upload does not infringe any intellectual property rights, does not violate privacy rights, and does not violate any other third-party rights, and you have all necessary rights or permissions required for its use in the Services.
Use of the trademarks, logos, or other commercial marks of the Solution Provider is prohibited without our explicit written permission.
In the event of any claims or disputes arising from your use of materials that violate Intellectual Property Rights, you agree to cover all associated losses and expenses of the Solution Provider and/or Service Providers.
The User is not entitled to, should not attempt, and must ensure that they do not allow or assist anyone in doing the following:
- Circumventing, disabling, or otherwise interfering with the security features of the Solution and Services or features that enforce limitations on the use of the Solution and Services;
- Disassembling, reverse-engineering, altering, translating, modifying, or decompiling elements of the Solution, or otherwise determining the source code of the Solution, except where permitted by Applicable Law;
- Distributing, copying, modifying, duplicating, renting, transferring, selling, or otherwise transferring the Solution or any User rights in it;
- Violating or abusing password protections, access management, and the use of the Solution;
- Disrupting the integrity or proper operation of the Solution, including creating an unduly large number of API requests that may disrupt the security or availability of the Solution and/or Services or that result in processing information for issuing Digital Tools without further top-ups or unsuccessful operations with issued Digital Tools;
- Using the Solution and/or Services in an unlawful manner or otherwise violating this Agreement. You must not use the Solution and/or Services to engage in any illegal operations, activities, or conduct, including but not limited to money laundering, terrorism financing, smuggling, and commercial bribery. In the event of suspicion or detection of any illegal operations, actions, or activities, we will take all available measures at our discretion, including suspending access to the Solution;
- Removing, obscuring, or otherwise altering any copyright, trademark, or other intellectual property notices belonging to us or third parties that appear in the Services or any part thereof.
Any improvements to the Solution and/or Services resulting from any feedback are the exclusive property of us and the Service Providers and are considered our and the Service Providers’ intellectual property. The User irrevocably and unconditionally transfers to us and the Service Providers all intellectual property rights that may arise from such feedback and waives all rights that the User may have in relation to it.
Third-Party ServicesAccess to Third-Party Services
The User may choose to access certain Services provided by external and independent service providers ("Third-Party Service(s)") integrated with the Solution. The User acknowledges and agrees that:
- Third-Party Services are provided directly by the third party, under the control of the third party, and we are not responsible for the quality and availability of the content in Third-Party Services, including their completeness, reliability, timeliness, or lack of errors;
- We are not responsible for any actions or inactions of such third parties, including the failure of such Third-Party Services to function according to any agreed-upon standards;
- Third-Party Services are subject to the applicable terms and conditions of the third party (with which the User agrees when accessing these Third-Party Services), and by using Third-Party Services, the User enters into a direct relationship with that third party;
- The User’s ability to access Third-Party Services using their Account is in no way an endorsement or approval of those Third-Party Services by us.
Access by Third Parties to Usage DataIn order for the User to use Third-Party Services, we may need to provide certain data to the third party. The User acknowledges and agrees that we may share any data (including, but not limited to, usage data) provided to us by the User while using the Solution. The User grants permission and agrees that we share only the data necessary for the operation of the Third-Party Services requested by the User.
Disclaimer of Third-Party Content AccuracyWe cannot guarantee and do not guarantee that any third-party content provided in the Third-Party Service is accurate, complete, reliable, current, or error-free.
Disclaimer of Liability for Third-Party Services ErrorsIf a transaction is not completed due to the actions of a third party or if an error occurs as a result of the actions of a third party, we are not liable for any claims, obligations, expenses, losses, costs, and/or demands arising from such content or third-party activities.
Disclaimer of WarrantiesBy using the Solution and Services, you confirm that you accept them "as is" and "as available," and that their use is at your own risk and responsibility. We make no statements or warranties regarding the functionality, reliability, integrity, or accuracy of the Services, nor their suitability for your needs.
We reserve the right to change or remove Services and/or Service features at any time without prior notice.
From time to time, Service Providers may also offer Beta Services to Users. Beta Services are provided "as is," with no warranties, express or implied. The User may decide at their own discretion to trial such Beta Services. The User acknowledges that Beta Services may contain errors or defects, and any participation in Beta Services is at the User’s risk. The User acknowledges that the Service Provider may discontinue Beta Services at any time at their discretion and may never make Beta Services available for general use.
As a User, you agree that if the Services or Beta Services do not meet your expectations, your sole remedy will be to discontinue their use.
The User is fully responsible for the selection and use of Third-Party Services, and despite the provisions in other sections of the Agreement, we and our affiliates make no warranties, express or implied (by law or otherwise), and hereby disclaim all liability in relation to such Third-Party Services.
Limitation of LiabilityYou understand and agree that under no circumstances will we be liable for any of the following events:
- Loss of income;
- Loss of profit from a transaction or contractual loss;
- Disruption of business activities;
- Currency losses;
- Loss of information;
- Loss of opportunity;
- Damage to reputation;
- Data damage or loss;
- Any indirect, special, or incidental damages or losses.
The above points are independent of each other.
Our total liability for the entire term of the Agreement and in relation to all claims regarding the Solution is limited to the amount you paid us in Commissions during the last month immediately preceding the event giving rise to the claim, but not exceeding 500 (five hundred) US dollars.
We are not liable for losses or damages caused by third parties intercepting data during your transactions in the Services.
We strive to ensure the accuracy of the information provided to you via the Personal Account or otherwise (e.g., through API interactions), but we cannot guarantee its full accuracy or timeliness, and therefore disclaim liability for using data and information for specific purposes.
User's Obligation to IndemnifyYou agree to indemnify us and the Service Providers for any losses and expenses arising from third-party claims or demands due to your use of the Solution and Services, your violation of laws or third-party rights. This also includes reasonable expenses for external consultant services that may be needed in connection with such claims or demands.
Force MajeureWe are not responsible for any delay or failure to perform obligations under this Agreement if the delay or failure is caused by force majeure circumstances, including, but not limited to: fires, strikes, wars, floods, and other natural disasters, power outages or disruptions, actions of government authorities, failures in computer, server, or internet operations, criminal actions by third parties, or any other delays, failures, or interruptions that cannot be anticipated.
Privacy of Others' InformationIf you obtain information about another User as a result of using the Solution and Services, you must keep this information confidential and use it only in connection with the Services and always in accordance with Applicable law. You should not disclose or distribute any information about the User to a third party or use this information in any way, except when reasonably necessary for the purpose of using the Services.
TaxationYou are solely responsible for accounting and fulfilling any tax obligations that may arise in connection with the use of the Solution and your access to and use of the Services. We make no representations regarding tax obligations, and we do not assume any responsibility for users' tax obligations, nor for the collection, reporting, withholding, or payment of any taxes arising from the Solution and Services you use. You acknowledge and agree that we will not provide any tax advice.
Special Conditions
The User represents and warrants that they are not included in any lists of persons subject to international sanctions. The User acknowledges that the Service may not be available in some jurisdictions, and the User is solely responsible for (a) compliance with export control laws; and (b) monitoring them for any changes. We may immediately terminate this Agreement if we reasonably believe that the User is in violation of this section.
ConfidentialityAny personal information you share will be considered confidential. Such information may be shared with affiliates, business partners, Service Providers, and other parties in accordance with the Agreement. Website tracking systems may collect data about the pages you visit, how you discovered the Service, visit frequency, and so on. The information we collect is used to improve the Services and may be used by us or Service Providers to contact you through appropriate means and provide you with any information that we believe may be useful to you. For more details, refer to our Privacy Policy.
Dispute ResolutionNotice of Claim
Please contact us first if you have any questions about the Solution and Services. We want to resolve your issues without resorting to formal legal proceedings, if possible. A ticket number will be assigned if your issues cannot be resolved initially. The issuance of a ticket number initiates an internal dispute resolution process. We will strive to resolve the dispute as quickly as possible. Both parties agree to negotiate in good faith to resolve the dispute (such discussions should remain confidential and subject to applicable rules protecting settlement discussions from being used as evidence in any legal proceedings).
If the dispute cannot be resolved satisfactorily, and you wish to file a claim against us, you agree to provide the grounds for such a claim in writing in the "Notice of Claim" as a form of preliminary notice. The Notice of Claim must include (1) the nature and basis of the claim or dispute, (2) the specific legal remedies sought, (3) the original ticket number, and (4) the email address of your Account. The Notice of Claim should be sent to the following email address: partners@valut.net. After you send the Notice of Claim, the dispute mentioned in the Notice of Claim may be referred to arbitration either by us or by you.
To avoid any misunderstandings, submitting the dispute to us for internal resolution and sending the Notice of Claim are preliminary conditions for initiating arbitration (or any other legal proceedings).
During arbitration proceedings, the amount of any settlement offer made by you or us must not be disclosed to the arbitrator.
You and we agree that, pursuant to the previous section (Notice of Claim), any claim will be considered by the courts of the country of registration of the Solution Provider.
Statute of LimitationsAny legal action against us must be initiated by submitting and delivering a Notice of Legal Proceedings within one year from the date when the User bringing the claim first knew or reasonably should have known about the alleged act, omission, or failure to perform obligations that caused the claim ("Statute of Limitations"). To avoid any misunderstandings, the Statute of Limitations includes the dispute resolution period specified in this Agreement. The User is not entitled to any legal remedy or judicial protection regarding any claim if the Notice of Legal Proceedings related to that claim is not submitted and delivered to us within this Statute of Limitations. If the Statute of Limitations conflicts with Applicable law, the User must file any claim with us within the shortest time allowed by Applicable law.
Notice of Arbitration ProceedingsIf we initiate legal proceedings against you, we will send you a notice to the email address you provided.
Waiver of Class ActionYou and we agree that any claims must be brought against us in legal proceedings only on an individual basis. You agree to waive any right to file, hear, or consider such claims as part of a class action.
Applicable LawExcept where Applicable law requires or provides you with the choice of another, this Agreement is governed by and interpreted in accordance with the laws of the country of the Solution Provider's registration.
Term and Termination of the AgreementThis Agreement is concluded for an indefinite term and remains in effect until terminated in accordance with the provisions outlined in the Agreement.
If the User has no outstanding debts to us, the balance in the Personal Account is either positive or zero, and there are no open Digital Tools, they have the right to terminate the relationship by contacting customer support and following their instructions.
After deleting the Account, access to the Services becomes impossible. Any financial obligations of the parties arising before the account deletion date remain until they are fully settled.
AmendmentsWe have the right to unilaterally amend this Agreement and other applicable documents, including the Terms of Services. Please review this Agreement and other applicable documents every time you access the Solution, Services, and/or use them. You acknowledge and agree that by accessing the Solution, Services, and/or using them, it will be considered that you have accepted the latest versions of the documents. If you do not agree to comply with the terms of this Agreement and other applicable documents, you are not authorized to access the Solution, Services, or use them. We notify the User of changes to the Agreement and other applicable documents by posting updated versions in the Personal Account and/or on the Website. Changes take effect from the moment the new version of the document is published unless otherwise specified upon publication. The use of the Solution and Services by the User after changes take effect is considered an unconditional acceptance of the updated terms. Updated information about Fees takes effect from the moment it is published in the Personal Account or sent to the User's email address. Transactions in the Services after that indicate the User's acceptance of the new fee conditions.
LanguageThe language of the Agreement is English. This Agreement may be translated into a language other than English. Any such translation is provided solely for your convenience. In the event of any inconsistency or ambiguity, the English version shall prevail.
Legal ValidityAll provisions of this Agreement that by their nature extend beyond the expiration or termination of this Agreement will continue to remain binding and effective after the expiration or termination of this Agreement.
InvalidityIf at any time any provision of this Agreement is or becomes illegal, invalid, or unenforceable in any respect, it will not affect the legality, validity, or enforceability of the remaining provisions.
Relationship Between the PartiesWe are not your agent in performing this Agreement. This Agreement should not be interpreted as evidence or proof of the creation of an association, joint venture, partnership, or franchise between the parties.
No Waiver of RightsNo delay or omission by us in exercising any right or remedy under this Agreement shall operate as a waiver of our future exercise of that right or remedy. The rights and remedies provided in this Agreement are cumulative and do not exclude any rights or remedies provided by Applicable law.
Set-OffIn addition to any legal or other remedy available under this Agreement or Applicable law, we may offset any amounts you owe us under this Agreement.
AssignmentYou may not assign or transfer any of your rights or obligations under this Agreement without our prior written consent. However, we may assign or transfer any of our rights or obligations under this Agreement to any other party at any time, including, but not limited to, in connection with any merger, acquisition, or other corporate reorganization involving us.
Contact InformationWe provide information to the User through the Personal Account or using the contact details provided by the User. By providing us with the User's contact details (such as email address, phone number), the User agrees to receive any information from us and other Service Providers via the provided contact details, including information about changes to this Agreement. It is crucial that your contact details are accurate and up-to-date. If your contact details change, please immediately inform us. We are not responsible if you miss important information or notifications from us and other Service Providers due to outdated contact details.
Communication between the User and us, other Service Providers, our clarifications regarding the Agreement, news, articles, newsletters, etc., sent by us or the Service Provider, are not investment advice or recommendations to engage in a transaction.
Personal messages sent to the User are considered received by the User when the time typically required for sending a message through the relevant means of communication has passed. A message sent to the Personal Account, by email, SMS, or messenger is considered received on the day it is sent.
The User must immediately inform us and the Service Providers of any changes to the data provided earlier (e.g., changes in personal or contact information), as well as any circumstances that may affect the fulfillment of the User's obligations to us or other Service Providers (e.g., reorganization, bankruptcy, enforcement, or liquidation proceedings). Upon request, the User must provide a document confirming the change.
The User must immediately notify us and other Service Providers about the loss of any identity document or other means of identification or security element.
You agree that we may record and store any phone calls, email correspondence, chat interactions, and any other forms of communication with you, including communication used for giving instructions to initiate transactions, and that these recordings may be used as evidence in any disputes. These recordings will be our exclusive property.
If you communicate with us by email, you should be aware that email security on the Internet is uncertain. By sending unencrypted confidential emails, you assume the risks associated with such uncertainty and the potential lack of privacy on the Internet. The Internet is not 100% secure, and someone may intercept and read your data.
For more information about us, you can visit our Website. If you have questions, feedback, or complaints, you can contact our user support team at partners@valut.net, @VLTSupport. Please note that for certain notifications in this Agreement, other contact details may be provided.
User SupportOur user support team will make reasonable efforts to address and resolve User requests in a timely and effective manner. However, the resolution time may vary depending on the nature and complexity of the issue.
Do not use customer support to send offensive, defamatory, dishonest, or obscene messages, manipulate markets, spread false or misleading information, or send messages that violate Applicable law. Engaging in such actions may result in termination of access to user support and potential restrictions on your access to the Services.
We reserve the right to remove any information posted by you that violates Applicable law or the Agreement without prior notice.