Service Terms

Last updated: April 14, 2025

1. Provision of the Digital Tool

Upon the User’s request, a Digital Tool may become available. This tool is provided by a third party (the Digital Tool Provider/Tool Provider), not the Solution Provider. To obtain the Digital Tool, the User may be required to provide additional information to assess and minimize risks associated with the tool’s use. The User agrees to the collection, processing, and transfer of information related to the Digital Tool between the User, the Solution Provider, and the Tool Provider to ensure proper service functionality.

The User confirms that the information provided to obtain the Digital Tool is current and accurate. In case of any changes, the User agrees to promptly notify the Solution Provider to ensure proper service usage.
The Digital Tool is provided for lawful purposes and in accordance with the conditions established by the Tool Provider. The User agrees not to use the Digital Tool for illegal operations. If suspicious or unlawful activity is detected, the Tool Provider or the Solution Provider reserves the right to suspend or terminate access to the Digital Tool pending further investigation.

2. Role of the Solution Provider

The Solution Provider’s role is to ensure a secure and efficient digital environment for interaction between the User, the Tool Provider, and other Service Providers. The Solution Provider aims for maximum reliability and transparency in operations, allowing full control and monitoring.
All transactions made using the Digital Tool will be displayed in the "Transaction History" section of the User’s Account. Alongside transaction data, the User will have access to a range of information regarding the tool's usage and status.
The Solution Provider also commits to assisting and supporting Users with any questions or difficulties. This includes unique offerings and services tailored to the User's needs.

In case of changes to the terms or functionality of the Digital Tool, the Solution Provider commits to promptly informing the User, providing up-to-date information for decision-making.

3. Fees

Service usage involves fees. Current fee information is available in the User Account.

3.1. Additional Terms

3.1.1. Digital Tool Inactivity

If there is no activity (funding or withdrawal) involving the Digital Tool for 90 days following issuance or the last operation, the tool will be considered inactive. In such a case, the Solution Provider will initiate the closure of the tool. Remaining funds will be transferred to the User’s Account balance, minus a closure fee as per the current rates provided in the User Account.

The User will be notified of the upcoming tool closure by email. Once the funds are transferred and the tool is closed, further use of the tool will not be possible. It is the User’s responsibility to monitor tool activity and take timely action if necessary.

3.1.2. Account Balance Inactivity

If no active operations (funding or withdrawal related to the issuance or servicing of the Digital Tool) occur in the User Account for 180 consecutive days, the account will be considered inactive. An inactivity fee will be charged according to the current rates available in the User Account.
This measure encourages Users to actively utilize the service and available funds. Users will be notified about upcoming inactivity fee charges via email, including the date the charges will begin. Users may avoid the fee by performing any active transaction before the specified date.

3.1.3. User-Initiated Tool Closure

If the User closes the Digital Tool with a positive balance, a closure fee will apply. The fee is determined by the Solution Provider’s current rates and will be disclosed in the User Account. The fee covers administrative costs associated with processing the closure request.

3.1.4. Fee Terms Revisions

The Solution Provider reserves the right to revise inactivity and closure fee terms, including the percentage and period after which inactivity is considered. All changes will be promptly communicated in the User Account.

4. Pre-funding the Account

The User must fund their Account before using certain Services. The minimum funding amount is stated in the User Account and may vary based on current conditions and special offers. The User will be informed of any changes to the minimum balance.

A minimum balance, as indicated in the Account, must be maintained to ensure uninterrupted service. If the balance falls below the minimum, service usage will be restricted.

The Solution Provider may change the minimum funding and required minimum balance based on economic conditions or internal policy. Users will be notified in advance of such changes.

Special conditions of the virtual asset wallet provider:

When funding the Account with virtual assets, the User must ensure that the KYT scoring of the assets used is no higher than 30%, as determined by the virtual asset wallet provider. If the score exceeds this threshold, or in other cases in line with the wallet provider’s internal policy, the assets may be returned to the originating crypto address. A fee may apply, and any expenses related to verification/processing/returning the transaction may be deducted.

If the Digital Tool balance is insufficient, the transaction will not be processed.

5. Responsibility for Transactions

The User is responsible for all transactions initiated using the Digital Tool. If the Solution Provider becomes liable to the Tool Provider or other third parties for any transaction involving the User's Digital Tool, the User must compensate the Solution Provider for damages and penalties. Such amounts may be deducted from the User’s funds.

6. Prohibition of Illegal Use

The User may not use the Digital Tool for illegal purposes such as money laundering, terrorism financing, or other prohibited activities. In such cases, the Solution Provider may request the Tool Provider to block or terminate the tool. The Solution Provider may also limit the transaction types or amounts.

7. Security and Precautionary Measures

If the User suspects unauthorized transactions, they may close or block the Digital Tool via the Account. Blocking/closure may take time, and the User remains responsible for transactions during this period.

8. Suspicious Transactions

In case of unconfirmed or suspicious usage, the Tool Provider or Solution Provider has the right to suspend transactions pending investigation.